EXIN ITIL-F Questions & Answers - in .pdf
- Total Q&A: 325
- Update: Aug 04, 2026
- Price: $59.99
- Vendor: EXIN
- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
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EXIN ITIL-F Q&A - Testing Engine
- Total Q&A: 325
- Update: Aug 04, 2026
- Price: $59.99
- Vendor: EXIN
- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITIL-F / EX0-105 |
| Real Exam Qty: | 40 |
| Available Languages: | English, German, French, Spanish, Portuguese, Dutch, Japanese, Chinese, Arabic |
| Certificate Validity Period: | Lifetime |
| Exam Duration: | 60 (75 for non-native language) |
| Passing Score: | 65% (26/40) |
| Exam Format: | Multiple choice, Closed book |
| Exam Price: | ~$250–$383 USD (varies by region) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL Expert |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; accredited training recommended but not required |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Value Chain | 15% | - Obtain/build - Plan - Engage - Deliver and support - Improve - Design and transition |
| Topic 2: Four Dimensions of Service Management | 15% | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| Topic 3: Service Management Practices | 15% | - Incident management - Service desk - Change enablement - Problem management - Service request management |
| Topic 4: Key Concepts of Service Management | 10% | - Value, services, utility, warranty, outcomes, costs, risks - Service relationships: provider, consumer, sponsor, user |
| Topic 5: General Management Practices | 15% | - Service level management - Relationship management - Continual improvement - Supplier management - Information security management |
| Topic 6: ITIL Guiding Principles | 15% | - Progress iteratively with feedback - Focus on value - Think and work holistically - Keep it simple and practical - Start where you are - Optimize and automate - Collaborate and promote visibility |
| Topic 7: ITIL Service Value System (SVS) | 15% | - Overview and purpose of SVS - Governance |
EXIN ITIL Foundation Sample Questions:
1. How is a service delivered between departments of same organization classified?
A) Internal Service
B) Organizational service.
C) External Service
D) Mission Critical service
2. Which one of the following statements about incident reporting and logging is CORRECT?
A) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
B) All calls to the service desk must be logged as incidents
C) Incidents can only be reported by users
D) Incidents reported by technical staff must also be logged as problems
3. A process owner has been identified with an "I" in a RACI matrix.
Which one of the following would be expected of them?
A) Be kept up-to-date on the progress of an activity
B) Manage an activity
C) Perform an activity
D) Be accountable for the outcome of an activity
4. What is the BEST definition of an internal service?
A) It is any customer-facing service delivered by an outsourced provider
B) It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes
C) It is a service delivered between departments or business units in the same organization
D) It is a supporting service delivered between functions of the IT service provider
5. Which one of the following is the BEST description of a service level agreement (SLA)?
A) The part of a contract that specifies the responsibilities of each party
B) An agreement between the service provider and an internal organization
C) An agreement between a service provider and an external supplier
D) An agreement between the service provider and their customer
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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