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EXIN ITSM18F Questions & Answers - in .pdf

ITSM18F pdf
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  • Update: Aug 06, 2026
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  • Vendor: EXIN
  • Exam Code: ITSM18F
  • Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
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Exact EXIN ITSM18F Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.

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EXIN ITSM18F Q&A - Testing Engine

ITSM18F Study Guide
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  • Update: Aug 06, 2026
  • Price: $888.00
Testing Engine
  • Vendor: EXIN
  • Exam Code: ITSM18F
  • Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
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EXIN ITSM18F Exam Overview:

Certification Vendor:EXIN
Exam Name:EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
Exam Number:ITSM18F
Available Languages:English, Japanese, Portuguese, Korean
Passing Score:65%
Related Certifications:EXIN IT Service Management Specialist based on ISO/IEC 20000:2018
Exam Duration:60 minutes
Real Exam Qty:40
Exam Format:Multiple Choice
Exam Way:Online proctored or test center delivery through EXIN authorized exam providers.
Pre Condition:No formal prerequisites.
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018

EXIN ITSM18F Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management System (SMS)- Service Management System Requirements
  • 1. Service management policies and objectives
  • 2. Purpose and structure of the SMS
  • 3. Leadership and governance
  • 4. Continual improvement
  • 5. Planning and support of the SMS
Topic 2: Introduction to IT Service Management- Fundamentals of IT Service Management
  • 1. Purpose and benefits of IT service management
  • 2. Value creation through services
  • 3. Key concepts and terminology
Topic 3: Operation of the Service Management System- Service Management Processes
  • 1. Service portfolio management
  • 2. Monitoring, measurement, analysis and evaluation
  • 3. Information security management
  • 4. Service continuity and availability management
  • 5. Relationship and supplier management
  • 6. Problem management
  • 7. Service level management
  • 8. Incident and service request management
  • 9. Configuration management
  • 10. Capacity and demand management
  • 11. Change management
  • 12. Budgeting and accounting for services
  • 13. Release and deployment management
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