Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities |
| Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| OmniScript | 27% | - Validate developed OmniScript processes to ensure client expectation alignment - Explain the basic structure of an OmniScript - Identify business process step requirements and map them to OmniScript Components required to implement them |
| FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date. In this scenario, how will the calculation engine select which calculation procedure to run?
A) Date created
B) Sequence
C) Priority
D) Date modified
2. How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
A) Use an Integration Procedure
B) Configure a ResumeStep
C) Configure the Save property
D) Use a DataRaptor Post Action
3. A stakeholder insists on using a single massive OmniScript to handle Sales, Service, and Billing inquiries to "simplify maintenance." What risk does this monolithic approach introduce?
A) Easier maintenance as everything is in one place.
B) Improved performance due to caching.
C) Complexity in branching logic, difficulty in testing, and slower load times.
D) Reduced number of components in the org.
4. A use case requires an Integration Procedure to call an external API that returns a JSON list of customer service agents. The subsequent OmniScript needs to display this list. Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?
A) Timeout parameter, which determines how long the Integration Procedure waits for the external response.
B) Headers section, which contains only authentication and content type metadata.
C) Request Body parameters, which define only the data sent to the external API, not the received data.
D) Response Mapping parameters, which define how the response body is extracted and stored as an element within the Integration Procedure's data JSON.
5. A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
Status = Active
Pay bill
Review usage
Cancel service
Status = Suspended
Pay bill
Reconnect service
Cancel service
Status = Pending installation
Set up billing
Schedule installation
Cancel installation
Status = Canceled
Reconnect service o Cancel service
Status = Pending installation
Set up billing
Scheduleinstallation
Cancel installation
Status = Canceled
Pay bill
Disconnect service
Reconnect service
Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers
A) Flyout
B) Custom Style
C) States
D) OmniStudio Action
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C,D |
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