EXIN ITILFNDv4 Questions & Answers - in .pdf
- Total Q&A: 376
- Update: Aug 05, 2026
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- Vendor: EXIN
- Exam Code: ITILFNDv4
- Exam Name: ITIL 4 Foundation
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- Total Q&A: 376
- Update: Aug 05, 2026
- Price: $69.99
- Vendor: EXIN
- Exam Code: ITILFNDv4
- Exam Name: ITIL 4 Foundation
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Key Concepts of Service Management | 15% | - Service management as a practice
- Services, service offerings, service relationships
- Value, value co-creation, stakeholders
|
| Topic 2: Technology and Information Management | 10% | - Role of technology in service management
- Information management principles
|
| Topic 3: ITIL Guiding Principles | 15% | - Collaborate and promote visibility
- Focus on value
- Think and work holistically
- Keep it simple and practical
- Start where you are
- Optimize and automate
- Progress iteratively with feedback
|
| Topic 4: ITIL Practices | 30% | - Technical management practices
- 1. Software development and management
- 2. Infrastructure and platform management
- 3. Deployment management
- General management practices
- 1. Continual improvement
- 2. Information security management
- 3. Supplier management
- 4. Relationship management
- Service management practices
- 1. Service level management
- 2. Service request management
- 3. Incident management
- 4. Problem management
- 5. Capacity and performance management
- 6. Availability management
- 7. Change enablement
- 8. Business continuity management
|
| Topic 5: Organizational Structure and Roles | 10% | - Teams and groups
- Key roles and responsibilities
|
| Topic 6: ITIL Service Value System | 20% | - Purpose and components
- Service value chain
- 1. Improve
- 2. Plan
- 3. Obtain/build
- 4. Design and transition
- 5. Deliver and support
- 6. Engage
- Continual improvement
- Governance
|
EXIN ITIL 4 Foundation Sample Questions:
1. Which statement about a 'continual improvement register (CIR)' is TRUE?
A) Used to select the right method, model or technique for identifying improvements
B) Used to track and manage improvement ideas from identification through to final action
C) Used to help plan changes, assist in communication, avoid conflicts, and assign resources
D) Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
2. Which dimension considers data security and privacy?
A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people
3. Which is the FIRST thing to consider when focusing on value?
A) Understanding what is valuable to the service consumer
B) Ensuring value is co-created by improvement initiatives
C) Identifying the service consumer who will receive value
D) Defining customer experience and user experience
4. What is a user?
A) The role that directs and controls an organization
B) The role that uses services
C) The role that authorizes budget for service consumption
D) The role that defines the requirements for a service
5. Which is included in the purpose of the 'service level management' practice?
A) To maximize the number of successful service and product changes
B) To ensure that suppliers and their performance are managed appropriately
C) To ensure accurate information about the configuration of services is available
D) To set clear business-based targets for service levels
Solutions:
Question # 1
Answer: B | Question # 2
Answer: A | Question # 3
Answer: C | Question # 4
Answer: B | Question # 5
Answer: D |
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