EXIN ITILFND_V4 Questions & Answers - in .pdf
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- Update: Jun 12, 2026
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- Vendor: EXIN
- Exam Code: ITILFND_V4
- Exam Name: ITIL 4 Foundation
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EXIN ITIL 4 Foundation Sample Questions:
1. What is the difference between the 'incident management' and 'service desk' practices?
A) Incident management manages interruptions to services, service desk monitors achieved service quality
B) Incident management resolves issues, service desk investigates the underlying causes of issues
C) Incident management restores service operation, service desk provides communication with users
D) Incident management resolves complex issues, service desk resolves simpler issues
2. What is included in the purpose of the 'continual improvement' practice?
A) Creating collaborative relationships with key suppliers to realize new value
B) Identifying and continually improving relationships with and between stakeholders
C) Aligning the organization's practices and services with changing business needs
D) Ensuring that delivery of services is properly assessed, monitored, and improved against targets
3. Which term is used to define "any component that needs to be managed in order to deliver an IT service"?
A) An event
B) A configuration item
C) An IT asset
D) A change
4. What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?
A) Service level manager
B) Service desk agent
C) Change authority
D) Problem analyst
5. Which practice provides users with a way to get various requests arranged, explained and coordinated?
A) Relationship management
B) Service level management
C) Continual improvement
D) Service desk
Solutions:
Question # 1
Answer: C | Question # 2
Answer: C | Question # 3
Answer: B | Question # 4
Answer: B | Question # 5
Answer: D |
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