Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design | 36% | - Define future state architecture - Define security and data access model - Validate data model fitment - Map Energy and Utilities Cloud components to requirements - Design future state business processes - Understand deployment tools and best practices |
| Test and Deploy | 13% | - User acceptance testing management - Deployment planning and execution - Testing strategy and scenario design |
| Implementation | 38% | - Data migration and integration - Initial setup and configuration - Contract management configuration - Post-sales process enablement - Industry-specific component setup - License and access management - Product and pricing configuration - Order Capture setup |
| Discovery | 13% | - Document customer business needs, value and vision - Understand current state architecture - Identify gaps between requirements and standard capabilities |
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
Question 1
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
A. See a list of all service and work types available in the system.
B. Check available field service time slots for the week.
C. Confirm customer entitlements for field service appointments.
D. Accurately confirm and verify customer details.
Question 2
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers
A. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
B. The billing system can query Salesforce every night to retrieve changes made to contacts.
C. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
D. Salesforce can send the updated information to the billing system in real-time or batch if it's required,
Question 3
Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers
A. Create an Experience cloud site to set up a sample digital experience site on your target org.
B. Set up Utilities self-serve templates on your target org.
C. Create customer community user profiles for the Utilities self-serve portal.
D. Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
Question 4
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
A. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
B. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
C. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
D. A consultant should create new permission sets to grant appropriate access to all required objects.
Question 5
A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?
A. Just before the go-live, so the performance test does not alter the overall load on the system
B. After the go-live, so the performance can be tracked directly in the production environment
C. Performance tests should not be done as part of UAT; it should only focus on functional requirements.
D. At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: B,D | Question 3 Answer: A,B | Question 4 Answer: A | Question 5 Answer: D |
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