Apple OS X Support Essentials 10.9 Sample Questions:

1. What three security options does the Gatekeeper system allow? Which Gatekeeper option is the OS X default?

A) Gatekeeper can restrict software to Mac App Storeapplications only, or Mac App Store and identified developer applications only (this is the default option), or any application regardless of origin.
B) Any item downloaded using one of the built-in OS Xapplications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
C) You can prevent automatic updates for all users by disabling the options in App Store preferences. You can further restrict a user's ability to use the Mac App Store by configuring Parental Controls for the user's account.
D) A device driver is software specially designed to facilitate the communication between OS X and a peripheral. Devicedrivers can be kernel extensions, framework plug-ins, orstandalone applications.

2. What are the four erase options available in Disk Utility? How are they all different?

A) Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users & Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.
B) The four erase options in Disk Utility are: Fastest, which simply replaces the volume's directory structure A second choice, which provides good security by writing zeros on top of all the previous disk data A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
C) The four primary application environments supported by OS X are: Native OS X applications, which are created using Cocoa UNIX applications, which are primarily accessed viaTerminal Java applications, which work as cross-platformapplications X Window System applications, which run inside the popular UNIX windowing environment
D) Methods for restoring from a Time Machine backup include: Navigating through the backup history via the Time Machine application Restoring a user account via Migration Assistant Restoring an entire system via OS X Recovery Manually restoring items via the Finder

3. The local hidden OS X Recovery HD doesn't include the OS X installation assets. So reinstallingOS X Mavericks from here requires high-speed Internet access and the ability to verify access tothe installation assets. Upgraded Mac systems are verified by entering the Apple ID used to purchase OS X Mavericks. Verification is automatic for Mac systems that included OS X Mavericks when purchased new.

A) What three methods can be used to uninstall applications?
B) What role does the systemlaunchedprocess serve during system startup?
C) What two methods are used to hide items from the Finder?
D) What two resources does the local hidden OS X Recovery HD need to reinstall OS X Mavericks?

4. From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?

A) From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.
B) In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.
C) In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
D) From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.

5. In OS X Mountain Lion, where do most applications that are NOT sandboxed store their user-specific preferences?

A) In a preferences database file in /Library/
B) In .DS_Store files, at the root level of ~/
C) In application-specific preferences files in ~/Library/Preferences/
D) In a preferences database file in ~/Library/

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