Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: OS X Installation and Configuration | - OS X Recovery and startup options - Installing OS X Mountain Lion - Configuring system settings and user accounts |
| Topic 2: File System and Storage Management | - FileVault 2 encryption - Time Machine backup and restore - Disk Utility and disk troubleshooting |
| Topic 3: Network and Sharing | - Network configuration and troubleshooting - File sharing and permissions - iCloud and network services |
| Topic 4: Hardware and Peripheral Troubleshooting | - Mac hardware diagnostics - Power, startup, and performance issues - External devices and peripherals |
| Topic 5: Security and Privacy | - Gatekeeper and malware protection - User privacy and account management - Firmware passwords and security settings |
| Topic 6: Application and System Troubleshooting | - Console, logs, and diagnostic tools - Application launch and compatibility issues - Preference files and user environment troubleshooting |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?
A) He should start up to OS X Recovery, use Disk Utility to erase the hard disk's volume, then choose the Reinstall OS X option.
B) He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.
C) He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.
D) He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
2. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?
A) Computer fails to power on.
B) Cannot install any application into /Applications.
C) Cannot complete an OS X Mountain Lion install.
D) Cannot open one Numbers document. Other Numbers documents open without issue.
3. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False
A) False
B) True
4. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
A) Startup from 05 X Recovery and choose the Get Help Online option.
B) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
C) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
D) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
5. A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is
A) a Windows application
B) anIOSapplication
C) a PowerPC application
D) an app not purchased at the Mac App Store
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
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