Avaya 6201.1 Questions & Answers - in .pdf
- Total Q&A: 55
- Update: Aug 08, 2026
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- Vendor: Avaya
- Exam Code: 6201.1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
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Avaya 6201.1 Q&A - Testing Engine
- Total Q&A: 55
- Update: Aug 08, 2026
- Price: $49.99
- Vendor: Avaya
- Exam Code: 6201.1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Contact Center Implementation | - Call center configuration
- 1. Agent and queue configuration
- 2. Skills-based routing concepts
|
| Topic 2: Avaya Call Management System (CMS) | - CMS administration and reporting
- 1. CMS Supervisor usage and configuration
- 2. User management and permissions
|
| Topic 3: Integration and System Operations | - Avaya Aura integration components
- 1. Trunking and connectivity basics
- 2. System Manager and Session Manager interaction
|
| Topic 4: Avaya Aura Communication Manager Core Concepts | - System architecture and components
- 1. Communication Manager fundamentals
- 2. Call routing and dial plan concepts
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. What is the purpose of class of service (COS) administration of Contact Centre?
A) COS restricts the calls a user can make and receive.
B) COS is used to restrict calls between incoming and outgoing trunk groups.
C) COS ensures that the most skilled agent receives calls first.
D) COS defines which features an agent may access.
2. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?
A) List trace variables
B) list usage variable
C) display variables
D) Monitor variables
3. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
A) NET MGT Port
B) SER MGT Port
C) XVR-300XB port
D) NET 1Port
4. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
A) BSR balances and improves service across enterprise.
B) BSR follows a specified strategy far skill selection.
C) BSR improves agent utilization.
D) BSR creates a virtualized pool of agent resources.
E) BSR decreases titer workload across sites.
5. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
A) Dynamic Queue Position
B) Predicted Waft Time
C) Percent Allocation Distribution
D) Service Objective
Solutions:
Question # 1
Answer: D | Question # 2
Answer: B | Question # 3
Answer: B | Question # 4
Answer: A,B,C | Question # 5
Answer: D |
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