Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation | 20% | - High availability configuration - Database installation and setup - Installation procedures for AEP and POM - System requirements for AEP and POM |
| Topic 2: Maintenance and Troubleshooting | 20% | - Diagnosis and resolution of common issues - Monitoring tools and logs - Software updates and patching - Backup and restore procedures |
| Topic 3: Configuration | 25% | - Experience Portal Manager (EPM) setup - Media Processing Platform (MPP) configuration - POM campaign creation and rules - Voice, email, SMS, and speech server integration |
| Topic 4: Administration | 15% | - Call flow management - Reporting and scheduling - User account and access management |
| Topic 5: Architecture and Licensing | 20% | - POM components and features - AEP solution architecture and components - Deployment models and zones - Licensing requirements for AEP and POM |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
B) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
C) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
D) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
2. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)
A) the error logs in the speech recognition server
B) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
C) the content of the Avaya network log server.log/log
D) the Call Data Summary Report
3. Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)
A) The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
B) A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
C) Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
D) An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
4. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
A) Call Center
B) Standard Report
C) ICR Manager
D) ICR Monitor
5. A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
A) .pdf (Portable Document Format)
B) .csv (Comma separated value)
C) .xls (Microsoft Excel)
D) .doc (Microsoft Word)
E) .jpg (Digital Image)
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: B,D | Question # 4 Answer: B | Question # 5 Answer: A,B,C |
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