SAP C-C4C14-1811 Questions & Answers - in .pdf
- Total Q&A: 155
- Update: Aug 25, 2026
- Price: $59.99
- Vendor: SAP
- Exam Code: C-C4C14-1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
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- Total Q&A: 155
- Update: Aug 25, 2026
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- Vendor: SAP
- Exam Code: C-C4C14-1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C-C4C14-1811 |
| Exam Format: | Scenario-based questions, Multiple choice |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Certificate Validity Period: | Typically 12 months (SAP Cloud certifications are usually renewable annually, but this exam is retired) |
| Related Certifications: | SAP Cloud for Customer certifications SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Recommended Training: | SAP Service Cloud Training Overview SAP Service Cloud Version 2 Learning Journey |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform or SAP Learning Hub |
| Pre Condition: | No formal prerequisites; SAP recommends basic knowledge of SAP Cloud for Customer and service processes. This exam is now retired (C_C4C14_1811 replaced by newer SAP Service Cloud certifications). |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Communication | - Integration Scenarios
|
| Topic 2: Service Processes | - Service Order Processing
|
| Topic 3: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 4: Master Data and Configuration | - Core Master Data
|
| Topic 5: Reporting and Analytics | - Service Reporting
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
How do you create an assignment for a service technician in SAP Service Cloud?
A. Use SAP Multi-resource Scheduling
B. Use the Resource Scheduler
C. Use a time report
D. Use a ticket routing rule
Question 2
A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?
A. Only restricted write access
B. Only unrestricted write access
C. Restricted read and write access
D. Unrestricted read and write access
Question 3
Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.
A. Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
B. Upload Microsoft Excel workbooks to SAP Cloud for Customer
C. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
D. Upload to Microsoft Outlook add-in from Microsoft Excel add-in
Question 4
in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.
A. Automatically using start / stop buttons
B. Automatically using background jobs
C. Manually using time entry screen
D. Manually using service entry screen
Question 5
Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?
A. Coverage indicator
B. Invoicing method
C. Scheduling relevant
D. Processing type
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B,C | Question 4 Answer: A,B | Question 5 Answer: C |
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