Oracle 1Z0-1037-21 Questions & Answers - in .pdf
- Total Q&A: 72
- Update: Jul 19, 2026
- Price: $59.99
- Vendor: Oracle
- Exam Code: 1Z0-1037-21
- Exam Name: Oracle Knowledge Management 2021 Implementation Essentials
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- Total Q&A: 72
- Update: Jul 19, 2026
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- Vendor: Oracle
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- Exam Name: Oracle Knowledge Management 2021 Implementation Essentials
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Oracle 1Z0-1037-21 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Knowledge Management 2021 Implementation Essentials |
| Exam Number: | 1Z0-1037-21 |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | Oracle CX Service Oracle Service Cloud Oracle Knowledge Management |
| Certificate Validity Period: | Does not expire (Oracle Certification policy subject to Oracle updates) |
| Exam Duration: | 90 minutes |
| Exam Price: | $245 USD |
| Available Languages: | English |
| Real Exam Qty: | 55-60 |
| Passing Score: | 68% |
| Recommended Training: | Oracle University Knowledge Management Training |
| Exam Registration: | Pearson VUE Oracle Exams Oracle Certification Registration |
| Sample Questions: | Oracle 1Z0-1037-21 Sample Questions |
| Exam Way: | Online proctored exam via Pearson VUE or Oracle testing platforms |
| Pre Condition: | No formal prerequisites, but familiarity with Oracle CX Service or Knowledge Management concepts is recommended |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Setup | - Initial system configuration
|
| Topic 2: Search and User Experience | - Knowledge search configuration
|
| Topic 3: Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Topic 4: Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Topic 5: Integration and Extensibility | - Integration with Oracle CX applications
|
| Topic 6: Reporting and Analytics | - Knowledge usage analytics
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
A) Rename the Platinum SLA, change the total incident value to 100, and save it.
B) In the Platinum SLA modify the total incident count to 100 and save it.
C) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
D) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
2. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?
A) 100
B) 1000
C) 500
D) 250
3. What arethe standard status types for answers?
A) Private, Published, Proposed, Review
B) Published, Proposed
C) Public, Proposed
D) Private, Public
4. In Knowledge Advanced Search what is the use of the Concept feature?
A) Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
B) Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
C) Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
D) Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
5. You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
A) Data exception
B) Conditional formatting
C) Docked filters
D) Conditional linking
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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