Oracle 1z1-981 Questions & Answers - in .pdf
- Total Q&A: 73
- Update: Aug 05, 2026
- Price: $79.99
- Vendor: Oracle
- Exam Code: 1z1-981
- Exam Name: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
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- Total Q&A: 73
- Update: Aug 05, 2026
- Price: $79.99
- Vendor: Oracle
- Exam Code: 1z1-981
- Exam Name: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
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Oracle 1z1-981 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Exam Price: | USD 245 |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 60-70 |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | Oracle CX Cloud Service Certification Oracle Customer Experience Cloud Certification |
| Passing Score: | 65-70% |
| Certificate Validity Period: | Retired / No longer actively offered (historical Oracle certification) |
| Recommended Training: | Oracle CX Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | Oracle 1z1-981 Sample Questions |
| Exam Way: | Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering) |
| Pre Condition: | No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Performance monitoring
|
| System Configuration and Administration | - Operational administration
|
| Cross-Channel Contact Center Fundamentals | - Contact center architecture and components
|
| Routing and Work Distribution | - Routing rules and policies
|
| Integration and Extensibility | - External system integration
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. Which two are non-CRUD operations?
A) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
B) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
C) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
D) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
E) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
F) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
2. What are three required sections for Custom Process Models?
A) Footer
B) Header
C) Code containing custom business logic
D) Test harness
E) Test script
F) Code containing integration with external systems
3. In which two scenarios would you use multiple interfaces?
A) When multiple languages need to be supported
B) When your portal needs the support of different channels for login
C) When you need multiple channels enabled such as email, chat, and web self-service
D) When new business processes need to be supported other than the standard contact center
E) When your business operates in different lines of business
4. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
A) Custom fields
B) Conditional fields
C) Merge fields
D) Incident thread fields
5. Which Oracle Service Cloud capability can assign chats based on language and product skills?
A) Advanced routing
B) Syndicated chat
C) Engagement engine
D) Business rules
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B,C,D | Question # 3 Answer: A,E | Question # 4 Answer: B | Question # 5 Answer: A |
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