Avaya 74970X Questions & Answers - in .pdf
- Total Q&A: 68
- Update: Jul 23, 2026
- Price: $59.99
- Vendor: Avaya
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
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- Total Q&A: 68
- Update: Jul 23, 2026
- Price: $59.99
- Vendor: Avaya
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 60-68 |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - Oceana IX Workspaces and agent tools - End-to-end tracing and resolution |
| Topic 2: Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
| Topic 3: Avaya Oceana Solution Overview | 20% | - System interfaces and workflows - Interoperability with Avaya Aura - Architecture and core components |
| Topic 4: Maintenance and Administration | 15% | - Backup and restore procedures - Health checks and routine operations - Omnichannel DataStore management |
| Topic 5: Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools |
Avaya Oceana® Solution Support Sample Questions:
1. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?
A) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
B) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
C) The customer web chat is connected but there is a problem with the web chat snap-in.
D) The customer web chat is connected but there but no agents available In Avaya Oceana.
2. For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?
A) Transfer VDN
B) Self Service VDN
C) Ingress VDN
D) Routing VDN
3. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
A) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
B) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
C) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
4. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?
A) It should match the Communication Manager host name.
B) It should match the Communication Manage FQDN.
C) It should match the Communication Manager IP address.
D) It should match the Switch Connection Name in the AES server.
5. If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?
A) UAC REST
B) UCM REST
C) CC REST
D) UCA REST
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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