Salesforce Certified Slack Administrator Sample Questions:
1. You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.
What is the reason you can't find the external contact on Slack Connect?
A) The external organization has turned off Slack Connect.
B) The external organization will not be discoverable as you don't have a Slack Connect channel with them yet.
C) The external organization has turned off Slack Connect Discoverability.
D) The external organization is using a free version of Slack.
2. You are a Workspace Admin in your organization's Slack Pro instance.
A terminated user is still active because Okta (your IdP) is down.
Which immediate steps should you take?
A) Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
B) Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.
C) Temporarily make the #general channel read-only, delete the offensive messages left by the member, and reach out to the member's previous manager.
D) Change the member's email to a dummy email and perform a force logout so they will not be able to log back in.
3. You are Workspace Admin of a small but fast-growing organization on Slack's Free plan.
You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs.
Which Slack feature and plan will suit this need?
A) Mandatory two-factor authentication (2FA) on the Slack Free plan
B) Google Workspace single sign-on (SSO) and user groups on the Slack Pro plan
C) Mandatory SAML single sign-on (SSO) and identity provider (IdP) groups on Slack Enterprise Grid
D) SAML single sign-on (SSO) and identity provider (IdP) groups on the Slack Business+ plan
4. You're upgrading your organization to Slack Enterprise Grid.
You want to be thoughtful about your channel and workspace strategy before finalizing your design.
What should you do?
A) Migrate existing workspaces into your Enterprise Grid org so that employees can familiarize themselves with its features as you plan the design.
B) Develop a Champions Network of interested users to help share the design with others.
C) Survey a selection of end users to determine whether existing knowledge networks are already in place.
D) Review the technical requirements for your single sign-on (SSO) system to ensure it is compatible with Slack.
5. You're an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant.
You now need to create a process that will efficiently allow for new workspace requests and approvals.
What should you do?
A) Inform users that if they want a new workspace they should reach out to you via direct message (DM).
B) Enable workspace creation requests via Org Settings.
C) Post the requirements in the #general channel so that your members can see them.
D) Create a workflow in the #help-admins channel that requires users to provide justification for their request.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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