Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Sales Cloud implementation strategies - Customer success and solution delivery |
| Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
| Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question #1
Cloud Kicks wants to prevent sales reps from editing the Amount field on Opportunities once the stage reaches "Negotiation" unless they have a special permission. What should the consultant recommend?
A. A workflow field update
B. Removing the Amount field from the page layout entirely
C. A validation rule referencing $Permission and StageName
Question #2
Universal Containers (UC) sales reps want to be assigned quality leads. Which action should the consultant recommend to improve UC's process to produce higher quality leads?
A. Create 4 custom field on the Lead object to generate a lead score to determine lead quality.
B. Identify business metrics and factors, then use picklists and formula fields to ensure data consistency.
C. Analyze historical data on closed leads and conversions to improve the quality of leads.
Question #3
Northern Trail Outfitters wants to migrate its Sales Territories to a new structure for the upcoming fiscal year. Which aspect should a consultant consider for this migration?
A. Territory user assignments are migrated to the new model.
B. Access to a territory model is controlled through profiles or permission sets.
C. Only one territory model can be active at any given time.
Question #4
Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CK has implemented dated exchange rates by using Advanced Currency Management. How is the converted currency amount calculation on opportunities determined?
A. The close date only when the opportunity stage is closed
B. The close date regardless of the opportunity stage
C. The date the opportunity stage is closed regardless of the close date
Question #5
Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments.
The CIO asked the consultant to log the two previously known issues as a starting point for the register. In which Risk category do these system downtime issues fall?
A. Technical Risk
B. Operational Risk
C. Compliance Risk
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: C | Question #3 Correct Answer: B | Question #4 Correct Answer: B | Question #5 Correct Answer: A |
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