Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AI and Arbitration | 8% | - Business rule prioritization - AI-based prioritization - Action arbitration logic |
| Decision Strategies | 25% | - Use predictive models - Implement eligibility rules - Simulate and test strategies - Design and build decision strategies |
| Actions and Treatments | 15% | - Define and manage customer actions - Web offer presentation - Outbound action configuration |
| Next-Best-Action Concepts | 8% | - Contact center value optimization - Define starting population - Always-on outbound fundamentals - One-to-one customer engagement |
| Channels | 10% | - Real-time containers - Email offer delivery - Third-party integration |
| Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Outbound volume limiting - Tracking periods for policies |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
A) Audience
B) Customer segment
C) Prioritization formula
D) Applicability rules
2. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
A) Customer relevancy and business profitability
B) Offer the new retention plan for all customers in a certain region
C) Maximize customer churn for low-value customers
D) Meet the quarterly targets regardless of customer needs
3. U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
A) Define customer engagement polices
B) Set up business structure to Sales/CreditCards
C) Create and configure the real-time container
D) Define customer contact policies
E) Create the action and its web treatment
4. DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
5. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
A) Fair
B) Good
C) Poor
D) Very Poor
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B,C,E | Question # 4 Answer: Only visible for members | Question # 5 Answer: D |
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