Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Use Microsoft Dynamics CRM Reporting and Analysis Features | - Analyze CRM data
|
| Work with Microsoft Dynamics CRM Service Applications | - Manage service activities
|
| Work with Microsoft Dynamics CRM Marketing Applications | - Manage marketing lists
|
| Manage Microsoft Dynamics CRM Applications | - Manage personal options and settings
|
| Work with Microsoft Dynamics CRM Sales Applications | - Manage accounts, contacts, and activities
|
Microsoft Dynamics CRM 2011 Applications Sample Questions:
Question #1
In Microsoft Dynamics CRM 2011, you create a view of al opportunities for a specific customer.
A colleague does not have access to the view of the opportunities.
You need to give your colleague Read access to the view while granting the least possible privilege on the
opportunities.
What should you do?
A. Share only the view.
B. Share the view and the opportunities.
C. Assign the view and the opportunities.
D. Assign only the view.
Question #2
Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose al that apply.)
A. single-series charts
B. scatter charts
C. multi-series charts
D. funnel charts
Question #3
In Microsoft Dynamics CRM 2011, what is a unit group?
A. a way to define the product that will be used as a substitution if another product is unavailable
B. a set of measurements in which a product is available
C. a way to bundle two or more products together
D. a way to organize multiple price lists
Question #4
A customer calls in response to a phone call he received about a current campaign.
You need to ensure that the call is captured as a campaign response.
What are possible ways to achieve this goal?
(Choose all that apply.)
A. Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
B. Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.
C. In the Phone Call activity for the referenced campaign, select Promote to Response.
D. From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.
Question #5
You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)
A. Dashboards
B. Charts
C. Advanced Find
D. Auditing
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A,D | Question #3 Correct Answer: B | Question #4 Correct Answer: A,C | Question #5 Correct Answer: A,B,C |
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