Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 2: Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Topic 3: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 4: Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Topic 5: Guiding Principles and Foundational Concepts for Velocity | 20% | - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking |
| Topic 6: Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Topic 7: High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. An organization is going through a digital transformation. With the increased importance of digital services, the organization needs to ensure a balance between time to market and high reliability.
How does the 'architecture management' practice support this?
A) By using continuous integration/continuous delivery techniques
B) By leveraging infrastructure as code to speed up development
C) By using blue/green deployments to minimize the impact of changes
D) By iteratively moving application functionality to microservices
2. To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?
A) Updating firewall firmware in order to reduce technical debt
B) Managing configuration settings during a network change
C) Automating virus detection to improve information integrity
D) Creating a script to automate failover when a network link fails
3. A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?
A) Continuous testing
B) Post-implementation review
C) Chaos engineering
D) Service validation sign-off by a change advisory board
4. Which statement is CORRECT when considering a transformation to high velocity IT?
A) All organizations benefit from high-velocity transformations
B) High-velocity transformation should not come at the expense of the quality of the solution
C) Customer-facing systems should be excluded from the high-velocity transformation
D) High velocity should be applied throughout the organization's IT
5. What does a digital organization have to do to create or maintain a competitive advantage?
A) Use digital products to automate interactions with consumers
B) Deliver innovative new products and services quickly and reliably
C) Provide multiple, integrated support channels for products and services
D) Change how the IT function develops products and services
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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