Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
| Topic 2: Value Stream Design and Development | - Designing service value streams
|
| Topic 3: Organizational Structure and Teams | - Team culture and collaboration
|
| Topic 4: Information and Technology | - Supporting technologies
|
| Topic 5: Prioritization and Work Management | - Work planning and prioritization
|
| Topic 6: Create, Deliver and Support Practices | - Service performance and quality
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
1. An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?
A) Encourage informal teams across the organization
B) Promote a culture of learning and development
C) Hold regular meetings focusing on problem solutions
D) Incorporate the organization's vision into the team culture
2. A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?
A) Commoditization of service components
B) Organization-specific requirements for service functionality
C) Service components lacking mass-market adoption
D) Customer demand for personalized products
3. A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?
A) Outsourcing
B) Advanced analytics
C) Results-based measurement
D) Swarming
4. During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?
A) Use the latest technology capabilities to improve the look and feel of the designed solution
B) Involve many users from every target group in all steps of the design
C) Create realistic user personas based on the gathered user data
D) Interview customers about their preferences
5. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
A) Onshoring
B) Insourcing
C) Nearshoring
D) Offshoring
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
1371 Customer Reviews
Quality and ValueITCertKing Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITCertKing testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITCertKing offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.
