ISEB ISEB-ITILF Questions & Answers - in .pdf
- Total Q&A: 215
- Update: Jul 27, 2026
- Price: $59.99
- Vendor: ISEB
- Exam Code: ISEB-ITILF
- Exam Name: The Foundation Examination - ITIL®
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ISEB ISEB-ITILF Q&A - Testing Engine
- Total Q&A: 215
- Update: Jul 27, 2026
- Price: $59.99
- Vendor: ISEB
- Exam Code: ISEB-ITILF
- Exam Name: The Foundation Examination - ITIL®
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Four Dimensions of Service Management | 15% | - Value Streams and Processes
- Organizations and People
- Partners and Suppliers
- Information and Technology
|
| Topic 2: Service Value Chain Activities | 20% | - Design and Transition
- Deliver and Support
- Plan
- Improve
- Obtain/Build
- Engage
|
| Topic 3: Key Concepts of Service Management | 15% | - Role of ITIL in Service Management
- Definitions: Service, Product, Value, Outcome, Utility, Warranty
|
| Topic 4: ITIL Service Value System (SVS) | 20% | - Service Value Chain
- Continual Improvement
- ITIL Guiding Principles
- Overview of the SVS
- Governance
|
| Topic 5: ITIL Management Practices | 30% | - General Management Practices
- 1. Relationship Management
- 2. Information Security Management
- 3. Continual Improvement
- Service Management Practices
- 1. Incident Management
- 2. Problem Management
- 3. Change Enablement
- 4. Service Request Management
- 5. Service Level Management
|
ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
A) 2 and 4 only
B) 3 and 4 only
C) 1, 2 and 3 only
D) All of the above
2. Which process would be used to compare the value that newer services have offered over those they have replaced?
A) Capacity management
B) Availability management
C) Service portfolio management
D) Service catalogue management
3. Which of these statements about resources and capabilities is CORRECT?
A) Capabilities are types of service asset and resources are not
B) Neither capabilities nor resources are types of service asset
C) Resources and capabilities are both types of service asset
D) Resources are types of service asset and capabilities are not
4. Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome
A) 2 only
B) 1 only
C) Both of the above
D) Neither of the above
5. Which two elements of financial management for IT services are mandatory?
A) Accounting and charging
B) Budgeting and charging
C) Costing and charging
D) Budgeting and accounting
Solutions:
Question # 1
Answer: C | Question # 2
Answer: C | Question # 3
Answer: C | Question # 4
Answer: C | Question # 5
Answer: D |
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