Genesys GCX-AI-GPE Questions & Answers - in .pdf
- Total Q&A: 117
- Update: Aug 07, 2026
- Price: $59.99
- Vendor: Genesys
- Exam Code: GCX-AI-GPE
- Exam Name: Cloud CX AI-GPE and GPR Certification
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Genesys GCX-AI-GPE Q&A - Testing Engine
- Total Q&A: 117
- Update: Aug 07, 2026
- Price: $59.99
- Vendor: Genesys
- Exam Code: GCX-AI-GPE
- Exam Name: Cloud CX AI-GPE and GPR Certification
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Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Data, Analytics, and Governance | - Reporting and optimization
- 1. Ethical AI and data governance considerations
- 2. Engagement and routing performance metrics
|
| Topic 2: AI & Customer Experience Fundamentals | - AI-driven customer engagement concepts
- 1. AI in contact center efficiency and personalization
- 2. Predictive intent and customer journey optimization
|
| Topic 3: Genesys Predictive Engagement (GPE) | - Configuration and behavior tracking
- 1. Action maps and outcomes
- 2. Visitor activity tracking and segmentation
|
| Topic 4: Conversational AI and Automation | - Bot and virtual agent integration
- 1. Bot flows and escalation handling
- 2. NLU concepts (intents, utterances, entities)
|
| Topic 5: Genesys Predictive Routing (GPR) | - AI-based routing logic
- 1. Skill-based vs predictive routing comparison
- 2. Routing optimization and performance tuning
|
| Topic 6: Integration and Implementation | - Genesys Cloud CX ecosystem integration
- 1. API-based configuration and deployment
- 2. CRM and third-party system integration
|
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
1. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:
A) Daily call quota
B) Exit intent
C) Agent availability
D) Page dwell time
2. Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:
A) Delivered based on visitor behavior
B) Require queue assignment
C) Automatically adjust voice prompts
D) Can be personalized using attributes
3. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:
A) Agent skill mappings
B) Domain whitelisting
C) Campaign budget allocation
D) Messenger theme selection
4. What is one use case for using multiple action maps on a website?
Response:
A) Limiting workforce management access
B) Managing IVR prompts
C) Routing inbound emails
D) Supporting different user journeys and outcomes
5. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:
A) Visitor Engagement Language
B) Journey Timeline
C) Predictive Trunk Groups
D) Outcomes
Solutions:
Question # 1
Answer: B,D | Question # 2
Answer: A,D | Question # 3
Answer: B,D | Question # 4
Answer: D | Question # 5
Answer: B,D |
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