ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?
A) The report misses a description of the evaluation method
B) The report misses positive findings
C) The report is too long
D) The report makes use of usability jargon
2. Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
A) Interview users, iteratively develop prototypes, and evaluate the software
B) Define requirements, develop the software, and perform acceptance test
C) Iteratively develop prototypes, perform expert reviews, and integrate found issues
D) Interview users, develop the software, and perform acceptance test
3. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?
A) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
B) Users resist using a software product which is essential for their daily work because it lacks usability
C) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
D) Users buy the software product but repeatedly need to call support because they don't understand how to use it
4. A "usability test participant" ...
A) ... is a representative user who solves typical tasks in a usability test.
B) ... is a person who observes a usability test.
C) ... can be the organizer of a usability test.
D) ... helps to set up the system used for the usability test.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A |
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