Salesforce Communications Cloud Accredited Professional Sample Questions:

1. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically queuing the fulfillment request to retry according to predefined retry policy.
B) By automatically balancing order processing tasks across multiple orchestration queues
C) By automatically balancing order processing tasks across multiple orchestration items
D) By automatically queuing the fulfillment request to retry according to fallout analysis report.

2. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The Product sold is a device accessory such as phone case
B) The product Service sold has a recurring charge
C) The product/service sold is high volume, one time billing event, such as a pay per view
D) The product services sold will have child features added in the future
E) The product services sold can undergo future attribute changes

3. United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A) To validate the migrated assets data aligns with assets data model
B) To validate if decomposition works on migrated assets
C) To create inventory items to be used in subsequent MACD.
D) To validate if MACD works on migrated Assets.

4. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Top Order Item Scope
B) Downstream Order Item Scope
C) Account Scope
D) Order Item Scope

5. ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A) Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
B) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
C) Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
D) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management

Solutions: