Salesforce Certified Agentforce Specialist Sample Questions:
1. Universal Containers (UC) configured a new PDF file ingestion in Data Cloud with all the required fields, and also created the mapping and the search Index. UC Is now setting up the retriever and notices a required fleld is missing. How should UC resolve this?
A) Create a new custom Data Cloud object that includes the desired field.
B) Update the search index to include the desired field.
C) Modify the retriever's configuration to include the desired field..
2. What is the role of the large language model (LLM) in executing an Agent Action?
A) Identify the best matching actions and correct order of execution
B) Determine a user's access and sort actions by priority to be executed
C) Find similar requests and provide actions that need to be executed
3. Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
- Retrieve proprietary policy documents that are stored as PDFs.
- Ensure responses are grounded in approved company data, not generic
LLM knowledge.
What should UC do first?
A) Expand the AI agent's scope to search all Salesforce records.
B) Add the files to the content, and then select the data library option.
C) Set up an Agentforce Data Library for AI retrieval of policy documents.
4. What is automatically created when a custom search index is created in Data Cloud?
A) A dynamic retriever to allow runtime selection of retriever parameters without manual configuration.
B) A retriever that shares the name of the custom search index.
C) A predefined Apex retriever class that can be edited by a developer to meet specific needs.
5. Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'
A) Collect and analyze browsing data.
B) Design universal product recommendations.
C) Write a response scrip for the chatbot.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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