IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Why is it necessary to document key stakeholders for a new IT asset and service management solution?
A) To evaluate license needs
B) To identify Key Performance Indicators
C) To draw an organization chart
D) To identify the decision makers
2. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?
A) IBM Smart Groupware
B) IBM Service Management
C) IBM Workload Balancer
D) IBM SmartCloud Enterprise Provisioning
3. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)
A) Change Management
B) Service Catalog
C) Release Management
D) Incident Management
E) Request Fulfillment
F) License Management
4. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?
A) A comprehensive IT asset and service management solution.
B) A proactive service level agreement modeling and enforcement solution.
C) An automated, self-service catalog for requesting end-to-end service provisioning.
D) An integrated accounting and procurement solution.
5. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?
A) KPIs track project success and if the promised value is delivered.
B) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
C) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
D) KPIs take a long time to implement in a GUI so they must be defined early in the project.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A,D,E | Question # 4 Answer: A | Question # 5 Answer: A |
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