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Avaya 3000-2 Questions & Answers - in .pdf

3000-2 pdf
  • Total Q&A: 103
  • Update: Aug 08, 2026
  • Price: $49.99
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  • Vendor: Avaya
  • Exam Code: 3000-2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
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Avaya 3000-2 Q&A - Testing Engine

3000-2 Study Guide
  • Total Q&A: 103
  • Update: Aug 08, 2026
  • Price: $49.99
Testing Engine
  • Vendor: Avaya
  • Exam Code: 3000-2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Topic 1: SME Communications Solution Architecture- Platform Overview
  • 1. SME communications solution design
  • 2. IP Office architecture and components
  • 3. System capacity and deployment considerations
Topic 2: Installation and Configuration- System Deployment
  • 1. Initial installation and licensing
  • 2. User, extension, and trunk configuration
  • 3. Network and telephony integration
Topic 3: Maintenance and Troubleshooting- System Support
  • 1. Monitoring and diagnostics
  • 2. Log analysis and fault isolation
  • 3. Backup, restore, and software upgrades
Topic 4: Security and Administration- Administrative Management
  • 1. User and system security
  • 2. Best practices for system administration
  • 3. Access control and permissions
Topic 5: Applications and Services- Communication Services
  • 1. Voicemail configuration
  • 2. Call routing and hunt groups
  • 3. Unified communications features

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which Windows component must be verified as installed on the server before CCR is installed?

A) Microsoft Personal Web Server (MPWS)
B) Internet Explorer (IE)
C) Internet Information Services (IIS)
D) Microsoft Data Engine (MSDE)


2. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 140001, and search for 13:12.
B) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
C) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
D) Open SysMonitor Trace 20091212 130001, and search for 13:12.


3. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone requires a firmware update.
C) The phone has registered to a backup IP Office.
D) The phone is set to Do Not Disturb (DND).


4. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call


5. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
B) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
C) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
D) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.


Solutions:

Question # 1
Answer: C		Question # 2
Answer: A		Question # 3
Answer: C		Question # 4
Answer: C		Question # 5
Answer: A

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3000-2 Related Exams
3100.1 - Avaya Aura Communication Manager Administration Exam
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3000.1 - ACSS Small and Medium Enterprise (SME) Communications
31861X - Avaya OneCloud™ UCaaS Design Certified Exam
132-S-916 - Avaya Specialist - IP Office Implement and Support Elective Exam
3000-2 - ACSS Small and Medium Enterprise (SME) Communications
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