Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A) You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C) You have to edit the e-mail template and add HTML code to customize the standard text section.
D) You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

2. Select three correct limits and restrictions when importing data from a file.

A) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B) Both create and update operations are available for imported records.
C) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E) By default, the import starts immediately after it is activated.

3. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is required for every DCS instance
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) is real time
D) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

4. Which three statements are true about building Digital Customer Service (DCS) applications?

A) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
B) Many DCS applications can be active in production at the same time.
C) Only one version of a DCS application can be active in production at any time.
D) DCS application can be embedded in other sites.

5. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Solutions: