SHRM SHRM-SCP Exam Overview:

SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. When presented with a harassment complaint from an employee, which statement should human resources avoid saying to the victim?

A) "The information you,re giving me today is completely confidential"
B) ,We do not tolerate retaliation."
C) "Thank you for bringing this to our attention: however, this does not sound like harassingbehavior."
D) "Please keep any investigation details confidential."

2. A nonprofit health care facility conducts an engagement and culture survey, and the results indicate that employees throughout the organization believe leadership engages in favoritism by providing unequal opportunities for staff. General perceptions of the company's culture are poor, and many employees report intentions to leave their jobs. Several additional concerning findings are isolated to the philanthropic department, which is responsible for acquiring donors and securing charitable partnerships. Employees from this department report poor working relationships among staff, including gossiping and bullying among co-workers. Although the leadership team is aware of the poor working relationships in the philanthropic department, they have not asked the department director to address the issues because of the department's outstanding performance in recent years. However, after considering the recent survey results the leadership team decides to initiate a project to address the culture issues at the facility overall and within the philanthropy department specifically. The operations VP will oversee the project and ask an HR business partner (HRBP) to lead the project. The VP of operations requests that the HRBP collect additional survey data and conduct focus groups during the first phase of the project.
Some members of the leadership team provide the HRBP with a list of employees that they think would be good participants for the focus groups. These leaders are adamant that the HRBP should draw participants from the list. Which action should the HRBP take?

A) Conduct one focus group with the recommended employees and one with randomly selected employees.
B) Explain to the leaders why using only employees from the list might exclude important perspectives.
C) Inform the leaders that HR will follow best practices when selecting focus group participants.
D) Remind the leaders that the operations VP asked the HRBP to lead the project.

3. When calculating the rate of turnover in an organization, which is most helpful?

A) Consider the prior year,s total number of employee exits when dividing by averageheadcount.
B) Separate out involuntary terminations from voluntary terminations.
C) Consider the prior year,s headcount when dividing by the number of employee exits.
D) Include both voluntary and involuntary terminations in the calculation.

4. How would you handle this situation?
A new father, who has not exhausted his Family and Medical Leave Act (FMLA) leave for the year, has requested the next 12 Fridays of f to care for his new baby. He cites
"baby bonding time" under the FMLA law and feels that this intermittent leave qualifies. His supervisor has expressed the challenge this will present his department as they usually have a time-sensitive report to submit each Friday.

A) Decline the employee,s request as this would clearly present a hardship on his department.
B) Require that the employee uses vacation time or paid time of f as this would not qualify for FMLA
C) Approve the employee,s request as he still has Family and Medical Leave Act (FMLA) leave available.
D) Speak with the supervisor to see if other employees in the department would be able to work overtime on Fridays to cover the absence of this employee. If so, allow the request.

5. Which of the following contains an instruction for how the federal government should operate?

A) Statute
B) Executive order
C) Administrative protocol
D) Agency guideline

Solutions: