ServiceNow CIS-SM Questions & Answers - in .pdf
- Vendor: ServiceNow
- Exam Code: CIS-SM
- Exam Name: Certified Implementation Specialist - Service Mapping
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ServiceNow CIS-SM Q&A - Testing Engine
- Vendor: ServiceNow
- Exam Code: CIS-SM
- Exam Name: Certified Implementation Specialist - Service Mapping
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Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.
Service Mapping Pattern Design
- Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
- Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
- Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
- Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
Service Mapping Configuration 20%
- Service Configuration (i.e. Entry points, CI Types,
- Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
- Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
- Credentials, Service Maps, Schedules, Service
- Groups, Technical Services, Service creation)
Discovery Configuration
- Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
- Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
- Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
Event Management
- Alerts (i.e. Task Templates, Alert Rules, CI Binding)
- Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
- Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
Configuration Management Database
- CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)
- CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
Service Mapping Engagement Readiness
- Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
- Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.
ServiceNow CIS-SM Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) Exam |
| Exam Number: | CIS-SM |
| Available Languages: | English |
| Passing Score: | 70% |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Real Exam Qty: | Approximately 60 |
| Exam Format: | Multiple choice, Multiple select |
| Certificate Validity Period: | 24 months |
| Exam Price: | $300 USD (may vary by region) |
| Exam Duration: | 90 minutes |
| Recommended Training: | ServiceNow Discovery and CMDB Learning Path Service Mapping Fundamentals Training |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-SM Sample Questions |
| Exam Way: | Online proctored exam via ServiceNow Certification portal |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) is strongly recommended; familiarity with Discovery and CMDB concepts is recommended. |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
For more info read reference:
Exam Blueprint Preparation guide
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
Difficulty in Writing Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Every exam can become a difficult one if not well prepared. Lots of study material for this exam is available online, at the official website, and in the form of CIS-SM exam dumps. If students practice these exam dumps and take the CIS-SM practice exams, they can surely overcome the exam difficulty and clear the exam with good grades. Below is a list of topics that students usually find difficult and challenging. Make sure you cover them in detail.
If you have a clear understanding of the following fields, you will have a decent probability of passing CIS-SM:
- SM Configurations, tuning, application, and properties, including event management, demand management, resource management & management of timesheets
- Concepts of Service Mapping Pattern Design
- Configuration of management databases such as CI class management and CMDB identification
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Identification and Mapping | - Service mapping execution and validation - Identification rules |
| Topic 2: Patterns and Probes | - Pattern design and structure - Extending and troubleshooting patterns |
| Topic 3: CMDB and Data Quality | - Data normalization and reconciliation - CMDB structure and relationships |
| Topic 4: Discovery and MID Server | - MID Server configuration and troubleshooting - Discovery process and patterns |
| Topic 5: Service Mapping Fundamentals | - Service Mapping concepts and architecture - Use cases and business value |
| Topic 6: Troubleshooting and Maintenance | - Performance and optimization - Service mapping errors and logs |
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