Avaya 37820X Questions & Answers - in .pdf
- Total Q&A: 66
- Update: Sep 12, 2026
- Price: $59.99
- Vendor: Avaya
- Exam Code: 37820X
- Exam Name: Avaya Midsize Solution Design Exam
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- Total Q&A: 66
- Update: Sep 12, 2026
- Price: $59.99
- Vendor: Avaya
- Exam Code: 37820X
- Exam Name: Avaya Midsize Solution Design Exam
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Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Exam Price: | $125-$175 USD |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Scenario-Based, Multiple Choice, Simulations, Drag and Drop |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Recommended Training: | Avaya IP Office Implementation and Design Avaya Midmarket Solutions Design Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Certification Portal |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Complete bill of materials preparation - System sizing and capacity planning - Hardware and software component selection |
| Topic 2: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Identify business objectives and drivers - Determine collaboration and mobility requirements |
| Topic 3: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Post-deployment validation and support - Deployment strategies and rollout planning |
| Topic 4: Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Conferencing and collaboration applications - Mobility and remote worker solutions - Integration with third-party systems |
| Topic 5: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Topic 6: Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features - Licensing models and options |
| Topic 7: Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - QoS planning and bandwidth requirements - VoIP and unified communications network design - LAN/WAN design and considerations |
Avaya Midsize Solution Design Sample Questions:
Question #1
The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
A. It does not have a touch screen.
B. It includes traditional dial pad.
C. It does not Include a camera.
D. It must use a corded handset.
Question #2
Refer to the exhibit.
You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?
A. Cross out functionality not requested by the customer.
B. Add In quantities for each of the components in your solution.
C. Create a version of this diagram for each location.
D. Add the specific product names for components in your solution.
Question #3
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
A. The Contact Center Manager Administration database
B. The Contact Center Multimedia database
C. The Communication Control Toolkit database
D. The Contact Center Manager Server database
Question #4
Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?
A. All levels of users can share files.
B. Only Member level users and above can share files.
C. File sharing is not a capability within Avaya Spaces.
D. Only Owner/Admin level users can share files.
Question #5
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
A. Outbound Campaign Management Tool
B. Communication Control Toolkit
C. Proactive Outreach Manager
D. Orchestration Designer
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: B | Question #4 Correct Answer: D | Question #5 Correct Answer: A |
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