ServiceNow CIS-ITSM Questions & Answers - in .pdf
- Total Q&A: 200
- Update: Aug 21, 2026
- Price: $59.99
- Vendor: ServiceNow
- Exam Code: CIS-ITSM
- Exam Name: Certified Implementation Specialist - IT Service Management
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ServiceNow CIS-ITSM Q&A - Testing Engine
- Total Q&A: 200
- Update: Aug 21, 2026
- Price: $59.99
- Vendor: ServiceNow
- Exam Code: CIS-ITSM
- Exam Name: Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - ServiceNow Training and Certification
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ServiceNow Training and Certification
ServiceNow CIS-ITSM
ServiceNow Certification Program FAQ
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification.
Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Incident Management: 25%
- Request Fulfillment Management: 25%
- Knowledge Management: 10%
- Problem Management: 10%
- Change and Release Management: 25%
- Configuration Management Database: 5%
For each ITSM application, the candidate must know the following for each module
Business Cases / Use Cases
Value proposition
KPIs and Benchmarks
Appropriate features and functions basis business requirements
Baseline Application Functionality
Basic and advanced features in baseline installation
New functionality and features added or changed
State model and default process flow
Basic and advanced operations performed by users and system
Architecture and Security
Key tables used in applications
Relationships among tables
Roles and default access controls
Primary application components including Scripts, Business Rules, etc
Integration capabilities
Proven Practices for Implementation
Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability
Implementation solutions to work in conjunction with application functionality
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Selection of appropriate features and functions to meet business requirements
- Roles and default Access Controls
|
| Topic 2 | - Implementation solutions that work in conjunction with baseline application functionality
- Integration capabilities
|
| Topic 3 | - Basic and advanced features in baseline installation of the current release
- Relationships among application tables
|
| Topic 4 | - Primary application components (Script Includes, Business Rules, etc.)
- State model and default process flow
|
Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970
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