Oracle 1Z0-1038-21 Questions & Answers - in .pdf
- Total Q&A: 95
- Update: Aug 22, 2026
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- Vendor: Oracle
- Exam Code: 1Z0-1038-21
- Exam Name: Oracle Service Center 2021 Implementation Essentials
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Oracle 1Z0-1038-21 Q&A - Testing Engine
- Total Q&A: 95
- Update: Aug 22, 2026
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- Vendor: Oracle
- Exam Code: 1Z0-1038-21
- Exam Name: Oracle Service Center 2021 Implementation Essentials
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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|
| SLAs and Service Management | - Service Level Agreements
- 1. Service intervals and escalation logic
- 2. SLA configuration and response times
|
| Service Center Configuration | - User Interface and Workspace Setup
- 1. Workspace configuration and customization
- 2. Browser UI limitations and capabilities
|
| Business Process Automation | - Workflows and Business Rules
- 1. Incident automation and routing
- 2. Workflow design principles
|
| Guided Assistance and Automation Tools | - Guided Assistance Configuration
- 1. Guided workflows and scripts
- 2. Knowledge and answer integration
|
| Reporting and Analytics | - Reports and Dashboards
- 1. Performance reporting optimization
- 2. Standard report configuration
|
Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?
A) You need to re-create the message templateacross the multiple interfaces.
B) You need to copy and paste the source code across the multiple interfaces.
C) The change is reflected across all interfaces by default.
D) You need to use the export and import option.
2. Which two statements are true about a disposition?
A) It can be set to a maximum depth of three in hierarchy levels.
B) It helps to identify the root cause of an incident.
C) It can be linked to categories.
D) It can be made visible on the Customer Portal.
E) It can be linked to products.
3. Which setup sequence is usedto give permissions to an individual to access an application?
A) Staff Account > Profile > Navigation set
B) Profile > Navigation set > Staff Account
C) Navigation set > Profile > Staff Account
D) None. No sequence is required.
4. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?
A) EGW_PASSWORD_UPDATE_ENABLED
B) EGM_ENABLED
C) EGW_UPDATE_BY_CREATE
D) EGW_PASSWD_CREATE
E) EGW_SEND_EMAIL_HEADERS
5. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?
A) Content Pane
B) Workspace Ribbon
C) Workspace
D) Report Command
E) Global Ribbon
Solutions:
Question # 1
Answer: B | Question # 2
Answer: B,E | Question # 3
Answer: B | Question # 4
Answer: A | Question # 5
Answer: C |
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